Privacy Policy
Your privacy. Our responsibility.
At AuraArena, we value your trust and respect your privacy. This policy explains how we collect, use, and handle your personal information when you visit our website or contact us, as well as your rights under applicable Saudi data protection laws.
October 23, 2026
1. Introduction
CarePilot Establishment, operating as AuraArena ("AuraArena", "we", "us", or "our") respects the privacy of individuals who visit our website or contact us regarding our services.
AuraArena is a Saudi-based business operating in the field of athlete services and professional development, including Athlete Arrival & Care, Team & Delegation Services, and Athletic Media & Professional Development.
This Privacy Policy explains how personal data is collected, used, disclosed, retained, and protected in connection with our website and general business inquiries.
We aim to handle personal data responsibly and in accordance with the Saudi Personal Data Protection Law (PDPL), its implementing regulations, and other applicable requirements.
2. Personal Data We Collect
When you submit an inquiry through our website, we may collect the following information:
Full name
Email address
Phone number
Organization or company name
If you voluntarily provide additional information when communicating with us, we may process that information to the extent necessary to respond to your request.
Our website infrastructure may also process technical information necessary for website operation and security, such as connection records, IP addresses, browser information, and request timestamps. The specific technical data processed depends on the hosting and technology configuration.
We do not require visitors to provide passport information, financial records, health information, or other sensitive athlete data through our general website inquiry process.
3. How We Collect Information
We collect personal data primarily when you:
Complete a website inquiry or contact form.
Contact AuraArena directly using a published communication channel.
Voluntarily provide information in connection with an inquiry.
Technical information may also be processed automatically by the website's hosting infrastructure and any verified integrations.
4. Why We Process Personal Data
We process personal data for specific and legitimate business purposes, including:
Responding to inquiries: Reviewing requests, answering questions, and communicating with prospective clients, athletes, organizations, and business partners.
Assessing service requirements: Understanding whether our services are relevant to an inquiry and identifying appropriate next steps.
Preparing commercial discussions: Coordinating introductory meetings, service proposals, or potential engagements when requested.
Maintaining website operations: Supporting functionality, troubleshooting technical issues, and protecting website integrity.
Meeting legal requirements: Maintaining records or responding to lawful requests where required by applicable law.
We do not treat submitting a service inquiry as automatic consent to receive unrelated promotional communications.
5. Legal Basis for Processing
We process personal data only where an appropriate legal basis exists under applicable law.
Depending on the circumstances, this may include:
Processing necessary to respond to a request made by the individual.
Processing necessary for an agreement with the individual, where applicable.
Legitimate interests permitted under the PDPL, subject to the applicable legal conditions and the rights of individuals.
Compliance with applicable legal obligations.
Consent where required, including for relevant direct marketing activities.
Where processing relies on consent, individuals may withdraw that consent in accordance with applicable law.
6. Marketing Communications
AuraArena may communicate with individuals regarding inquiries they have submitted and services they have specifically requested information about.
Separate promotional or direct marketing communications will only be sent where the applicable legal requirements, including consent requirements, have been satisfied.
Individuals may request to stop receiving marketing communications at any time, without affecting necessary service-related or legally required communications.
We do not sell personal contact information to third parties for their independent marketing purposes.
7. Sharing Personal Data
We may disclose personal data when necessary and legally permitted to the following categories of recipients:
Authorized AuraArena personnel responsible for handling inquiries.
Website hosting, form-processing, email, and technical service providers engaged to support website operations.
Professional advisers where disclosure is reasonably necessary and legally permitted.
Government authorities, regulators, or courts where disclosure is legally required.
Personal data will not be shared with unrelated commercial partners merely because an individual has submitted a general inquiry.
Where a specific service engagement requires additional processing or disclosure, the relevant arrangements should be communicated separately as appropriate.
Service providers processing personal data on our behalf must be subject to appropriate arrangements and safeguards required by applicable law.
8. Cookies and Website Analytics
AuraArena's website is developed using Framer.
The collection of technical analytics information and the use of cookies depend on the website's active integrations and technical configuration.
Framer's built-in analytics functionality is designed to operate without cookies or persistent visitor identifiers. However, third-party integrations may use cookies or other tracking technologies.
9. Data Storage, Retention, and Security
AuraArena is responsible for applying appropriate organizational and technical measures to protect personal data against unauthorized access, disclosure, modification, loss, or misuse.
Such measures should reflect the nature of the information processed and the risks involved.
Personal data will be retained only for as long as necessary to achieve the relevant purposes or satisfy applicable legal requirements.
When retention is no longer justified, personal data will be securely deleted, anonymized, or otherwise handled in accordance with applicable law.
No electronic system can guarantee absolute security.
10. International Data Transfers
Some technology service providers may operate infrastructure outside Saudi Arabia.Any international transfers must comply with applicable Saudi data protection requirements.
11. Your Privacy Rights
Subject to applicable Saudi law, individuals may have the right to:
Be informed about the collection and use of their personal data.
Access personal data held about them.
Request a copy of their personal data in an appropriate format.
Request correction, completion, or updating of inaccurate information.
Request deletion or destruction when legally applicable.
Withdraw consent where consent is the relevant legal basis.
Submit a complaint concerning personal data processing.
To exercise your rights, contact:
auraarena@carepilot.ltd
We may take reasonable steps to verify the identity of a requester before fulfilling a request.
Requests will be handled within the timeframes required by applicable law.
Individuals may also submit complaints to the Saudi Data & Artificial Intelligence Authority (SDAIA), subject to applicable procedures.
12. Children's Privacy
Our general website inquiry process is intended for individuals who are legally able to make business or service inquiries, including authorized representatives of organizations.
AuraArena's business may involve athletes of different ages. However, the general website inquiry form is not intended to solicit sensitive personal information about minors.
Where services involve minors, additional privacy protections, appropriate authorization, and service-specific procedures may be required.
13. Third-Party Websites
Our website may include links to external websites. Independent third-party websites are governed by their own privacy practices. For questions about AuraArena’s handling of personal data, contact auraarena@carepilot.ltd.
14. Changes to This Policy
AuraArena may update this Privacy Policy to reflect changes in applicable laws, business operations, website functionality, or personal data processing practices.
The effective date will be updated when changes are published.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to personal data processing.
15. Contact and Complaints
For privacy inquiries, requests, or complaints, please contact:
CarePilot Establishment, operating as AuraArena — Privacy Inquiries
Email: auraarena@carepilot.ltd
Location: Kingdom of Saudi Arabia
If a privacy complaint is not resolved satisfactorily, individuals may contact the competent Saudi data protection authority through its applicable complaint procedures.
FAQ
HAVE A SPECIFIC REQUIREMENT?
Share the requirement and the context. We will discuss the scope, responsibilities and most practical next step.
Discuss Your Requirements
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We work with professional sports clubs, federations, sporting delegations and athlete-development teams that need assistance with defined off-field or development requirements.
These can form part of an agreed athlete-care scope. The specific arrangements depend on requirements, approvals and provider availability; placements and availability are not guaranteed.
Yes. Engagements may cover reception, hosting, transport and other agreed on-ground arrangements. We clarify the visit requirements and responsibilities before work begins.
We help define the programme brief and coordinate appropriate delivery. Specialist topics are undertaken by suitably qualified or authorised providers where required.
We usually begin with the actual requirement. The scope, responsibilities, timeline and commercial terms are agreed before delivery.
Tell us which service you need, the relevant dates and the organisation involved. We can then discuss whether AuraArena is a suitable fit and the next steps.
Athlete care, delegation services and professional development for sporting organisations.
EXPLORE
WORK WITH US
Available for select engagements